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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. Which customer relationship management (CRM) feature supports efforts to keep existing customers over time?

A) Experience monitoring
B) Invoice scheduling
C) Campaign scheduling
D) Lead qualification analysis

2. What is communications media in a unified communications system?

A) Traditional phone with networking support
B) Signal converter for analog phones
C) Software-based phone that uses VoIP
D) Mobile conferencing phone-like tool

3. Which pair of terms describes an add-on that purports to serve a useful function while transmitting user data and displaying pop-up boxes without the user's knowledge or permission?

A) Hackers and viruses
B) Downtime and uptime
C) Adware and spyware
D) Ethics and cost

4. What is a primary purpose of the analysis phase in the systems development life cycle (SDLC)?

A) To optimize the system for performance
B) To validate the system, functionality, and user interface
C) To define the business, user, and system requirements
D) To structure how components will interact

5. What is the purpose of the continual service improvement (CSI) stage in the Information Technology Infrastructure Library (ITIL)?

A) It serves as a foundational step before moving on to other stages during the initial implementation of ITIL.
B) It mandates an overhaul of IT systems every year to keep up with technological advancements and industry standards.
C) It ensures IT services are aligned with changing needs, enabling ongoing changes to maintain relevance and effectiveness.
D) It focuses on reducing IT costs by implementing saving measures and optimizing resource allocation.

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