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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Topic 2: Supply Chain and Inventory Management | - Inventory Models and Control Systems - Just-in-Time (JIT) and Lean Operations - Supply Chain Design and Logistics |
| Topic 3: Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Topic 4: Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Topic 5: Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
| Topic 6: Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
WGU Operations Management (C215, VDC2) Sample Questions:
1. What helps an organization identify and plan the actions necessary to meet current and future customer demands?
A) Capacity planning
B) Software development
C) Current economic conditions
D) Production capacity
2. Which statement is true about capacity requirements planning (CRP)?
A) Each product item is individually addressed regardless of relevant holistic processes.
B) Production capacity is created for future production items.
C) Human capital adequacy is analyzed for given work centers and production items.
D) Available capacity is compared to calculated workloads of relevant items.
3. Why is kanban significant to the "pull" system?
A) It is a process that highlights the highest-performing organization.
B) It is a process that is only for support or maintenance.
C) It requires that all work items are sized the same.
D) It specifies the exact quantity of a product that needs to be produced.
4. Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?
A) A level aggregate plan
B) A chase aggregate plan
C) A hybrid aggregate plan
D) A modified sales and operations plan
5. Which two types of operations include repetitive processes?
Choose 2 answers
A) Project process
B) Batch process
C) Line process
D) Continuous process
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C,D |



