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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Which OmniScript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list?

A) Calculation Action
B) Select
C) Lookup
D) DataRaptor Extract Action

2. A company has several customer support departments. Each
department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers

A) Enable the Save for Later feature
B) Set Enable Cancel in Setup
C) Use Conditional Views on steps for each department
D) Add a Done action that redirects to the support console

3. A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers

A) Currency
B) Multi-select
C) Number
D) Radio

4. A business has a requirement to display an account and all of the associated contacts on a page. The number of contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers

A) Data table
B) States
C) Repeat Block
D) Flyouts

5. A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers

A) View credit score history
B) Make a payment
C) Request higher limit
D) Verify a transaction
E) View statements

Solutions: