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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Reports
B) Debug Console
C) Export Logs
D) Watchtower
E) Templates

2. Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

A) incorrect email asset SMTP server username
B) incorrect email asset SMTP server security method
C) incorrect email asset SMTP server port
D) email asset not registered to Webex Engage
E) incorrect email asset SMTP server address

3. An administrator configures Webex Experience Management surveys after customer calls.
Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?

A) Experience Management requires UCCX integration
B) Queue transfers disable post-call events globally
C) Survey templates are limited to outbound calls
D) Internal transfers terminate the original contact flow context

4. An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?

A) Desktop JSON restrictions
B) Browser certificate pinning
C) Dial plan and outbound ANI policies
D) Queue overflow thresholds

5. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Queue wait threshold
B) Agent idle timeout
C) Callback retry interval and queue backlog
D) SIP registration expiration timer

Solutions: