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Apple 9L0-010 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Apple Service Procedures | - Service Documentation and Resources - Repair Safety and Handling Procedures |
| Macintosh Operating System Support | - User Support and Maintenance - Mac OS Installation and Configuration - System Administration |
| Macintosh Hardware | - Hardware Repair Procedures - Hardware Identification and Specifications - Macintosh System Components |
| Macintosh Troubleshooting | - System Recovery and Repair - Software Troubleshooting - Hardware Diagnostics |
Apple Macintosh Service Certification Sample Questions:
1. 
A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO
A) Console
B) Apple Hardware Test
C) MRI
D) Apple Name Tool
E) System Profiler
F) GSX
G) Terminal
2. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?
A) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
B) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
C) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
D) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.
3. You should periodically _____ your ESD mats.
A) clean
B) replace
C) disconnect
D) turn over
4. Examine the exhibit.
Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?
A) This tool is used to avoid ESD damage to the logic board.
B) This tool is used to properly align the processor with its socket.
C) This tool is used to avoid flexing the logic board.
D) It is impossible to remove these components without this tool.
5. The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible with earlier models.
A) True
B) False
Solutions:
| Question # 1 Answer: E,F | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |



