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Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Family Sharing | 2% | - Troubleshoot Family Sharing and iTunes-related device issues |
| Topic 2: Accounts and Permissions | 5% | - Evaluate and isolate account and permission issues in OS X Yosemite |
| Topic 3: Recovery | 4% | - Use Apple procedures and utilities to recover an OS X installation |
| Topic 4: Time Machine | 5% | - Apply Apple-recommended troubleshooting procedures for Time Machine - Understand Time Machine features and benefits |
| Topic 5: File System | 5% | - Evaluate and isolate file system problems |
| Topic 6: Security and Privacy | 5% | - Evaluate and isolate security and privacy issues in OS X |
| Topic 7: Spotlight | 1% | - Evaluate and isolate Spotlight issues |
| Topic 8: iCloud | 5% | - Evaluate and isolate connectivity issues with iCloud-enabled devices |
| Topic 9: Integration | 2% | - Evaluate and troubleshoot OS X integration scenarios |
| Topic 10: Applications | 5% | - Evaluate and isolate application issues in OS X |
| Topic 11: Troubleshooting Tools and Procedures | 6% | - Apply systematic troubleshooting methods to diagnose and resolve problems |
| Topic 12: Startup | 5% | - Evaluate startup problems and determine appropriate solutions |
| Topic 13: Installation | 5% | - Evaluate and isolate OS X installation problems |
| Topic 14: Networking | 5% | - Configure and set up Apple wireless networks for client access - Evaluate wired and wireless network connectivity problems |
| Topic 15: Peripherals | 5% | - Evaluate and isolate peripheral connectivity problems with Apple products |
Apple OS X Yosemite Troubleshooting Sample Questions:
1. Patrick explains, I am repeatedly prompted to enter my admin password when I am installing OS X( but I do not use a password. I just leave it blank. How do I get past this and get OS X installed?" How should you respond?
A) The OS X Installer will not accept a blank administrator password. You will need to change the password for that administrator account in the Users & Groups pane of System Preferences before you try to install OS X."
B) "You can create a Standard user account on the machine, set a password, and install OS X while logged in with that user account"
C) "You may use your Apple ID password instead of the administrator password when prompted."
D) Enter 'apple' for the password during installation. You will be prompted to change your password when installation is complete."
2. John is attempting to use Handoff with his recently updated iPhone and Mac. It is not pairing successfully. He just added home networking equipment to improve signal range. What troubleshooting step should Jhon try first?
A) Verify that both devices are connected to the same Wi-Fi network.
B) Verify that iPhone Cellular Calls are turned on in System Preferences > Network.
C) Verify that both devices are connected to a Wi-Fi network using WPA2 security.
D) Reset Network Settings on iPhone.
3. The installation of OS X Yosemite has failed. First Aid in Disk Utility reports directory damage but cannot repair it. What do you do next?
A) Replace the hard drive.
B) Reinstall OS X using the Recovery System.
C) Restart the machine and download the OS X Yosemite installer again.
D) Erase the hard drive and then reinstall OS X.
4. William is managing systems running OS X at his company. He is distributing a PNG file that is to be used on these company systems as the desktop picture whenever a user logs in. The picture needs to be available to all user accounts set up on each system. In which of the following folders would the PNG file need to be stored on each system?
A) /System/Desktop Pictures
B) -/Library/Desktop Pictures
C) /Library/Desktop Pictures
D) /System/Library/Desktop Pictures
5. Select the tools used to view the number of attached hard disks, volumes, and types. SELECT TWO.
A) Apple Diagnostics
B) Console
C) Disk Utility
D) System Information
E) Recovery Disk Assistant
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C,D |



