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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit organization on NPSP needs to be able to track the high school a student attended and track the enrollment of the student at college.
How should the consultant recommend tracking this?

A) Install the Salesforce.org Higher Education Data Architecture (HEDA) managed package and use Affiliations.
B) Turn on Field History Tracking for the Account lookup field on the Contact record, use the Account lookup to indicate where they are currently enrolled and change it as they move on.
C) Use NPSP Affiliations objects to connect the Contact to the Account for their high school and college, use the Status field there to indicate if they are currently enrolled or are former students there.
D) Set up a Campaign for each high school and college and use Campaign Members to connect the Contact to the Campaign. Change the values in Campaign Member Status from Sent/Responded to Current/Former.

2. A nonprofit organization receives a number of donations from Donor Advised Funds where the check is written by the financial institution that houses the Donor Advised Fund. What should the consultant recommend to ensure that the Donor Advised Fund receives credit for the donation?

A) Use a GAU allocation to credit the donation to the Donor Advised Fund
B) Add an Account lookup field on the Payment for the Opportunity for the Donor Advised Fund
C) Add an additional Account lookup field on the Opportunity for the Donor Advised Fund
D) Use Account Soft Credits to credit the Donor Advised Fund

3. A system admin uploaded a .CSV file using the Data Import Wizard with the NPSP Data Importer. The Mailing Street address field was mapped, but the admin noticed the field was Wizard on all of the records after the import completed.
What is a likely cause?

A) There were more than 65 columns in the CSV file.
B) There were validation rules for the missing field.
C) The column contained incomplete data.
D) The mapped Salesforce ID was inappropriate for the record type.

4. Donations made by nonprofit volunteers are captured on a spreadsheet monthly. The nonprofit utilizes NPSP and Volunteers for Salesforce.
Which two NPSP Data Import features will streamline the import of these donations?
Choose 2 answers

A) Schedule a Batch by checking the Process Using Scheduled Job checkbox.
B) Schedule a Batch by updating the NPSP Scheduled Batches.
C) Create a Batch and match Contact on First and Last Name.
D) Create a Batch and map Opportunity Primary Contact on First and Last Name.

5. A nonprofit trade association sells research papers, certifications, and other products online to its existing members who are primarily universities and companies.
What should a consultant recommend to sell these items?

A) Salesforce B2C Commerce
B) Salesforce Experience Cloud
C) Salesforce B2B Commerce
D) Salesforce Billing

Solutions: