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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A) Parent FlexCard with single Child and Card Actions
B) Parent FlexCard with multiple Child and different Card States
C) Parent FlexCard with multiple Child and Card Actions
D) Parent FlexCard with single Child and multiple Card States

2. A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?

A) A Datatable element with the Group By property
B) States with conditions to filter by case status
C) Child FlexCards in a parent FlexCard with the Group By property
D) flyout with child FlexCards with conditions to filter by case status

3. A consultant is working with a client who wants to display specific account information on a Flexcard.
The client wants to include account status, priority level, creation date, and company logo. They also want to include actions such as closing a case, opening a new case, or creating a task.
What is the best approach for the consultant to meet the client's requirements?

A) Use Omniscripts to ,,, script that display .. required information
B) Use Integration Procedures to integrate the necessary data
C) Use the Flexeard Designer to create a Flexcard, adding the necessary fields and actions.
D) Use Data Mappers to transfer and transform the necessary data.

4. Which three use cases should be implemented using Calculation Procedures and matrices?
Choose 3 answers

A) Use a house's address, size, and age of the building to determine an insurance premium.
B) Use rules to determine eligible insurance products based on a house's address and age of the building.
C) Use location and past usage to determine the monthly cost for an energy product.
D) Use risk factors for an insured item to determine different insurance product options.
E) Use the product color and capacity to determine the price of a product.

5. A business has a requirement to display an account and all of the associated contacts on a page. The number of contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers

A) Data table
B) States
C) Repeat Block
D) Flyouts

Solutions: