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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers

A) Edit the default navigation
B) Write custom code
C) Fix the header's Position.
D) Download an app from AppExchange

2. Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

A) Create a self service community using Customer Service template.
B) Create virtual support agents using Chat Bot template.
C) Create a peer-to-peer forum using Self Service template.
D) Create a smart queue router using Service Cloud template.

3. How can records owned by Customer Community users be shared with internal users?

A) Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
B) Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
C) Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
D) Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

4. Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.
What are the two key features of experienceBundle?
Choose 2 answers

A) ExperienceBundle enables Creating experiencingacross orgs.
B) ExperimentBundle provides editable community metadata in a human-readable format.
C) ExperienceBundle provides editable community metadata in a human-readable format.
D) ExperinceBundle allows us to programmatically edit any community but using Experience Builder.

5. Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamificationmethods to increase engagement and adoption.
What should be the recommended approach for implementing gamification?

A) Organize a community event to get ideas for implementing gamification.
B) Use the Missions feature to assign badges to members automatically.
C) Use the Einstein game mechanics feature for implementing gamification.
D) Build flows to implement gamification for community members.

Solutions: