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IBM C9020-970 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Proposition & Competitive Positioning | 33% | - Highlight unique IBM differentiators and advantages - Position IBM storage solutions against competitors - Communicate TCO, ROI, and business benefits |
| Topic 2: Gather Customer Requirements | 24% | - Assess customer business and technical needs - Determine capacity, availability, and data protection requirements - Identify workload characteristics and performance demands |
| Topic 3: Application & Solution Design | 21% | - Design storage solutions for enterprise applications - Integrate software: Spectrum Virtualize, Spectrum Scale, Spectrum Control - Select appropriate hardware: FlashSystem, DS8000, Storwize, XIV |
| Topic 4: IBM Smarter Storage & Advanced Concepts | 7% | - Flash technology and all-flash storage - Software-defined storage and hybrid cloud readiness - Data protection, replication, and disaster recovery |
| Topic 5: Systems Management & Software | 15% | - Data reduction, deduplication, compression, and tiering - Virtualization and cloud integration capabilities - Understand IBM storage management tools |
IBM Enterprise Storage Sales V4 Sample Questions:
Question 1
A customer currently has a XIV Gen2 system and is complaining about the performance for its business analytics.
Which feature of the Gen3 XIV should improve this workload?
A. 4 TB drives
B. Hyper-Scale Mobility
C. Flash cache
D. Self-encryptingdrives
Question 2
A customer is considering adding Real-time Compression software to its installed IBM Spectrum Virtualize.
Which workload benefits most from Real-time Compression software?
A. Video files
B. Software development
C. Database
D. Encrypted files
Question 3
As part of a large storage project, a customer is asking for an IBM business continuity solution.
What is the most important pre-requisite(s) a sales specialist should ask for?
A. Does storage virtualization use IBM Spectrum Virtualize?
B. What kind of data will the customer store in an information lifecycle appliance?
C. Does storage management use IBM Spectrum Control?
D. What are the RPO and RTO objectives for each application?
Question 4
What is a customer with storage management constraints likely to inquire about?
A. IBM Spectrum Archive
B. IBM Spectrum Accelerate
C. IBM Spectrum Protect
D. IBM Spectrum Control
Question 5
What simplifies customer training requirements for storage management across multiple IBM enterprise offerings?
A. Directed Maintenance Package
B. DS Storage Manager
C. Redbooks
D. Storage GUIs
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: A |



