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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Why is an antistatic mat important for controlling electrostatic discharge? (Select two.)

A) provides a surface that gradually bleeds electrical energy instead of collapsing to real ground potential.
B) provides a dissipative connection for a wrist strap that must be worn by the service technician.
C) provides a soft surface to prevent scratches on the case or outer shell of the computer.
D) provides electrostatic protection for sensitive equipment without requiring the mat to be connected to a ground.
E) drains power quickly with a surface that provides real ground potential with a very low electrical impedance.

2. How can you determine if an inaccessible drive is enabled?

A) Download HP Drive Diagnostic Utility onto a USB thumb drive, and run Drive Check.
B) Press F10 during start-up to access the BIOS, and ensure that the port or device is enabled
C) Press F8 during start up to access safe mode, and run diagnostics.
D) Replace the storage device with a verified working device. If it works, the drive is enabled.

3. To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?

A) HP Support Assistant memory diagnostic test
B) BIOS memory test
C) HP USB diagnostics memory test
D) HP Vision diagnostics memory test

4. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?

A) Call HP Support, and request the HP authorized service provider override password for the device.
B) Clear the password using HP ProtectTools running from a USB drive.
C) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.
D) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.

5. Which statement is true about replacing system boards?

A) Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
B) The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.
C) You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
D) You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).

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