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Salesforce Slack-Dev-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design a Great User Experience | 8% | - Design accessible and consistent interfaces - Follow Slack design principles - Onboard and guide users |
| Design Your Workflows: Spotlight on Slack's APIs | 13% | - Socket Mode vs HTTP event delivery - Implement Web API and Events API - Understand API terminology and versioning - Manage rate limits - Select correct API: Web API, Events API |
| APIs for Managing Your Slack | 12% | - Admin API for workspace management - Audit API for monitoring - SCIM API for user and group management |
| Apps in the Slack Platform | 7% | - Set up collaboration for app development - Securely store and retrieve data and tokens - Automate and enhance workspace operations - Choose appropriate Slack surfaces: App Home, modals, messages |
| Distribute Your App | 7% | - Publish to App Directory - Private distribution - Manage app lifecycle and updates |
| Design the Interactive Flow of Your App | 20% | - Build workflows and use cases - Handle user entry points: commands, shortcuts, actions - Align design with Slack architecture - Use Block Kit to build user interfaces |
| Design for Scale | 9% | - Build for Enterprise Grid - Use Enterprise Grid Sandbox - Support Slack Connect and shared channels |
| Design for Security | 19% | - Comply with compliance and governance requirements - Manage scopes and permissions - Secure data storage and transmission - Implement OAuth 2.0 and token rotation |
| Tools | 5% | - Slack Developer Tools (SDT) - Sample code and resources - Block Kit Builder - Use Bolt framework |
Salesforce Certified Slack Developer Sample Questions:
Question 1
When designing a Slack app for time tracking and productivity, which feature should be emphasized to align with Slack's user experience goals?
A. A feature for managers to monitor real-time activity logs of team members in Slack
B. Mandatory reporting of time logs in the general channel at the end of each day
C. Pop-up messages in Slack prompting users to log their work hours every hour
D. An interactive tool within Slack that allows users to start, pause, and log their work sessions
Question 2
When developing a Slack app for project tracking, what design approach aligns with Slack's aim to make work life more pleasant and efficient?
A. The app sends real-time notifications for every minor update in the project
B. A dashboard within Slack that provides a summary of project status, with options to drill down for more details
C. Mandatory hourly check-ins via the app for all team members to update project status
D. Redirecting users to a separate project management tool for detailed project tracking
Question 3
Your company is developing a Slack app to manage meeting room bookings. The app should allow employees to quickly check room availability and book a room.
What is the most effective way to implement this?
A. Develop a bot that employees can message to book a room
B. Create a channel where employees can post their room booking requests
C. Use a slash command that shows available rooms and allows for immediate booking
D. Implement a modal form accessible from the App Home for booking rooms
Question 4
Your organization is creating a Slack app to onboard new employees. The app needs to provide resources, answer questions, and guide employees through the onboarding process.
What feature should be utilized for this purpose?
A. Implement a bot to interactively guide new employees through the onboarding process and provide resources
B. Use slash commands for new employees to access specific onboarding information
C. Set up a shared document with onboarding information and post the link in Slack
D. Develop a series of channels dedicated to different onboarding topics
Question 5
A company wants to integrate a Slack app for managing IT support tickets. The app should enable employees to easily report technical issues.
Which feature should be used to initiate the ticket creation process?
A. Set up a global shortcut that opens a form for employees to report their IT issues
B. Create a slash command that employees can use to start the ticket creation process
C. Use an interactive message in a common IT channel for employees to report issues
D. Develop a bot that proactively asks employees if they have any IT issues to report
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: A |
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Yedda 
Adam 
Marshall 
Levi 
Warner 
Poppy 
Lawrence 
Monroe 
Spencer 
Belinda 
Frederic 
Fabian 
