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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. What is Gross Profit?

A) Gross Sales minus Gross Costs.
B) Gross Sales minus discounts and penalties.
C) Gross sales minus all Operating Costs.
D) Net Sales minus Cost of Goods Sold.

2. What items are included in Care Reversal plan?

A) CT sales forecast as put into SWF tool.
B) Financial forecast for next 13 months.
C) Analysis of current financial situation and action planning for recovery.
D) Detailed analysis of service offering and identification of up selling cases.

3. What is a legally secure contract for NSN and a Customer?

A) Terms and conditions documenting the commitments of both parties needs to be written and signed.
B) A PO with the payment terms defined is sufficient, provided NSN had contractual relationship with the customer in the past.
C) A detailed customer Purchase Order with a description of the Services Ordered is sufficient.
D) If NSN has a long-running relationship with the customer, so a "gentlemen's" or "verbal" agreement is enough, especially in some countries.

4. A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?

A) If a contract is renewed, it is mandatory to create a new contract in CDB.
B) A new contract should be created in CDB as the scope has changed.
C) A simple contract extension is needed in CDB as the major terms and conditions are the same.
D) Terms and conditions are the same, only scope has been changed. So a simple contract extension is all that is needed.

5. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) When Work-in-Progress is increasing rapidly.
B) Depreciation is much higher than amortization rates.
C) The company invoices and records sales, but the customers do not pay.
D) When Work-in-Progress is invoiced and released as cost.

Solutions: