Nortel NNCSS-Symposium Call Center Server Install. and Main : 920-105

920-105 real exams

Exam Code: 920-105

Exam Name: NNCSS-Symposium Call Center Server Install. and Main

Updated: Aug 19, 2026

Q & A: 52 Questions and Answers

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Nortel 920-105 Exam Syllabus Topics:

SectionObjectives
Topic 1: Call Center Server Architecture- Symposium Call Center components overview
- Call routing and call processing fundamentals
- Server roles and system architecture
Topic 2: Maintenance and Monitoring- Performance tuning and optimization
- Backup and recovery procedures
- System monitoring tools and logs
Topic 3: Installation and Deployment- Hardware and software prerequisites
- Installation procedures for Symposium Call Center Server
- Initial system configuration
Topic 4: Troubleshooting and Support- Error diagnostics and resolution
- Common installation and runtime issues
- System health verification
Topic 5: Configuration and Administration- User and role management
- Agent and skillset configuration
- Queue and routing configuration
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