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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).

A) Perform Database backups
B) Confirm Services are running
C) Consider loading trends.
D) Check data fragmentation
E) Check active alarms

2. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for Workforce Management (WFM) reports.
B) It is required for System logging reports
C) It is required for Customer Feedback reports
D) It is required for Scorecards Reports
E) It is required for Forecasting and Scheduling Reports

3. The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal. What should be checked first?

A) That the beasvcX64.exe process didn 't reach the memory required
B) That there is no connection via WIFI.
C) That the wlsvcX64.exe process didn 't reach the memory required.
D) That the security settings on Internet Explorer 11 allows Access to multiple servers.

4. A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

A) Avaya
B) AWFO
C) ACRA
D) Enable Named Employees Unit of Measure
E) Back Office - Item Tracking

5. You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?

A) Employee Archive Report.
B) Recorder Status Summary
C) Capture Status
D) Data Integrity Report

Solutions: