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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Development team
B) Avaya Support
C) Avaya technical staff
D) Avaya Professional Services

2. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Applications Platform
B) Avaya Performance Applications Platform
C) Avaya Breeze™
D) Avaya Experience Portal Platform

3. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Back Assist (CBA)
B) Call Completion Busy Subscriber (CCBS)
C) Call Back Request (CBR)
D) Call Completion No Reply (CCNR)

4. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

A) Microsoft Skype Server are not supported.
B) Different Presence client software are supported on Avaya Agent Desktop.
C) Agent Desktop does not support co-resident Skype for Business client software.
D) Microsoft Lync Server are not supported.

5. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Co-browse
B) Context Store
C) Dialogue Designer
D) Work Assignment

Solutions: