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IBM M9560-727 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Licensing, Packaging & Sales Strategy | 15% | - Selling approaches and best practices - Solution bundling and portfolio alignment - Licensing models and metrics |
| Cloud & Service Management Market Overview | 25% | - Industry trends and customer challenges - Cloud adoption drivers and business value - IBM positioning and competitive landscape |
| Solution Value Proposition & Use Cases | 25% | - Customer scenarios and use cases - Business benefits and ROI - Hybrid and multi-cloud environments |
| IBM Cloud & Service Management Solutions | 35% | - Predictive Insights & Analytics - Netcool Operations Insight - Endpoint & Mobility Management - Application Performance Management (APM) |
IBM Cloud and Smarter Infrastructure Cloud & Service Management Sales Mastery v1 Sample Questions:
1. Virtualization optimization helps companies tackle the challenges of?
A) All of the above
B) Patch
C) Application deployment
D) Storage
2. Which of the following is a 'good' example of how Predictive Insights can help customers?
A) Intermittent outages where traditional performance management tools have been unable to identify root cause.
B) When the customer needs to optimize resource deployment with what-if and best fit planning tools.
C) Where Insight packs are available to isolate problems faster by bringing relevant unstructured data into problem investigations.
3. The IBM SmartCloud Analytics portfolio includes which of these three capabilities?
A) Predict, search, and optimize
B) Streams. Big Insights and alerts
C) Predict, alert, and search
D) Search. Watson, and alert
4. How do SmartCloud Analytics - Log Analysis Insight Packs add value for customers?
A) They provide generic search parameters and allow customers to modify the graphical user interface.
B) For the target application, it annotates logs, provides prebuilt custom searches for typical issues, provides dashboard views populated for faster resolution, it includes common error codes and best practice recommendations for resolution.
C) Insight packs maybe free, for example DB2 and WebSphere, or they may be purchased separately, for example zInsight Packs or some Business Partner Insight Packs.
5. What are the three primary responsibilities of operations management?
A) Diagnose and fix system problems and then notify stake holders
B) Manage risk; ensure availability of critical systems and to ensure efficient utilization of resources.
C) Ensure availability of critical systems, operate the help desk, virtualize systems.
D) Reduce expenses, virtualize systems and provide executive dashboards
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |



