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WGU VPC2Data-Driven Decision MakingC207 Sample Questions:

1. The U.S. Postal Service wants to know if local first-class mail is being delivered within two days of postmark.
Which key performance indicator (KPI) should the Postal Service use?

A) On-time performance
B) Customer satisfaction
C) Employee morale index
D) Incentive performance rate

2. A patient satisfaction survey was conducted at Family Practice A. The average rating of online telemedicine visits was 4.5 out of 5, while in-person visits received a 3.0 out of 5.
Which samples should be used to compare the ratings?

A) Online Family Practice A telemedicine visits and in-person Family Practice A visits
B) Online ratings of other family practices and online ratings for all Family Practice A visits
C) Total Family Practice A visits and online telemedicine visits
D) Total Family Practice A visits and in-person visits

3. Which type of study is also known as a quasi-experimental study?

A) Hypothesis testing
B) Observational study
C) Content validity
D) Blind study

4. A healthcare organization implements a campaign to improve patient satisfaction during recent stays. The average patient satisfaction before the campaign is M = 4.20, SD = 3.0. Six months after the new campaign, the average patient satisfaction is M = 1.5, SD = 2.0.
Which action should the hospital management team take?

A) Continue the campaign because there was an increase in patients that came to the hospital during the six months
B) Change the campaign because it worked initially but is no longer effective
C) Discontinue the campaign because patient satisfaction declined from baseline to six months following the campaign introduction
D) Continue the campaign because patient satisfaction significantly increased from baseline to six months following the campaign introduction

5. How should Ishikawa's seven basic tools of quality be used?
Choose 2 answers.

A) The tools can be used in combination with each other.
B) The output from one tool can be used as another tool's input.
C) The tools should be used only by high-level managers and not by average workers.
D) The tools make trends easy to recognize within only one graph.

Solutions: