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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
B) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
C) If using MS SQL, only one language support can be installed -- either English or non-English.
D) There are no special limitations. All required language supports can be installed using the product installation media.

2. What is one aspect of the environment that is important for sizing an IT service management solution?

A) IT processes in use
B) types of security protocols in use
C) quantity of people involved in the service management processes
D) IT staff certifications

3. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that shows the open service requests in a period of time.
B) A KPI that measures IT customer satisfaction.
C) A KPI that measures IT department satisfaction.
D) A KPI that shows the total cost for open incidents and problems.

4. A customer is planning to implement a discovery engine using IBM Tivoli Application Dependency Discovery Manager (TADDM). There are several DMZs containing Windows servers to be scanned. Which configuration matches the customer's requirements?

A) A separate TADDM server for each DMZ
B) An anchor server in each DMZ
C) A separate TADDM server for each DMZ with one central database
D) An anchor server and gateway server in each DMZ

5. What is the purpose of a stakeholder analysis?

A) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces
B) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
C) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
D) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities

Solutions: