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Avaya 6401-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IP Office System Architecture & Installation | 20% | - Hardware components and platforms - Software installation and licensing - Network requirements and planning |
| Maintenance, Troubleshooting & Support | 15% | - Common fault resolution - Monitoring and diagnostics tools - Backup, restore and upgrades |
| Advanced Features & Applications | 20% | - Voicemail Pro and Unified Messaging - Third-party integration - IP Office Contact Center overview |
| System Configuration & Basic Setup | 25% | - Manager and Web Manager access - Dial plan and routing rules - User, extension and trunk configuration |
| Telephony Features & Call Handling | 20% | - Call routing, hunt groups and voicemail - User features and permissions - Mobility and remote worker setup |
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