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Avaya Proactive Contact Implementation and Maintenance Sample Questions:
1. A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)
A) Check to see if a data store file was created with yesterday's date.
B) Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.
C) Restore the database backup from yesterday.
D) Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.
E) Identify which jobs ran yesterday and locate the tran.stat file associated with each.
2. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)
A) Monitor is not working properly. There should be at least a few calls with the new completion code.
B) The Proactive Contact Agent application has not been updated to use the new completion code.
C) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
D) The agents did not get the email describing the new completion code and the conditions for Itsuse.
E) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
3. What does the Expert Calling Ratio setting determine?
A) when to place outbound calls for agents while in work time
B) how many calls to place, based on the ratio of total agents on the campaign and the number of available lines
C) how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)
D) when to place outbound calls for agents while in idle time
E) how many calls to place, based on the ratio of idle agents and agents on calls
4. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)
A) The Configurator is a configuration utility installed with the Health Manager application.
B) You configure the Supervisor applications using the Configurator.
C) If the Configurator is not running, access and runitfrom the Role Editor.
D) The Configurator needs to be started manually, the first time you run Health Manager.
5. Which command would you use to test event services?
A) dataclient
B) enclient
C) check_mts
D) check_pds
Solutions:
Question # 1 Answer: A,B,E | Question # 2 Answer: C,E | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: B |