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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?
A) Impact Analysis; part of IBM SmartCloud Control Desk
B) Impact Assessment; part of IBM SmartCloud Control Desk
C) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
D) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
2. How can an incident management process provide value to the business?
A) to help control infrastructure cost when adding new technology
B) to enable users to resolve problems
C) to align people and processes for the delivery of service
D) to reduce the impact of service outages
3. A customer's IT environment consists of servers, storage, desktop, and point of sale devices. Assuming IBM SmartCloud Control Desk is used to manage these items in the CMDB, which two scanning tools also need to be deployed and integrated in order to perform reconciliation of authorized versus deployed configuration items? (Choose two.)
A) IBM Tivoli Usage and Accounting Manager
B) IBM Tivoli Application Dependency and Discovery Manager
C) IBM Tivoli End Point Manager
D) IBM Tivoli Provisioning Manager
E) IBM Tivoli License Compliance Manager
4. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?
A) IBM Tivoli Monitoring Agent Builder
B) IBM Tivoli Service Automation Manager
C) IBM Tivoli Integration Composer
D) IBM SmartCloud Control Desk
5. Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)
A) Java Message Service messaging
B) Command Line Interface
C) XML and flat files
D) UDP protocol
E) CORBA
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B,C | Question # 4 Answer: C | Question # 5 Answer: A,C |



