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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. How can you access the Report Explorer?

A) Home > Configuration > Report management
B) Home > Configuration > Report Explorer
C) Home > Analytics > Report Explorer
D) Home > Configuration > Report management > Report explorer
E) Home > Analytics > Report management > Report explorer

2. Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

A) 2 & 4
B) 1 & 2
C) 1 & 4
D) 2 & 3
E) 3 & 4

3. Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code"ACCESS_DENIED".
What are two reasons for this? (Choose two.)

A) For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.
B) Staff account credentials are not correct.
C) For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
D) Knowledge Foundation API can only be used by an internal application.
E) Staff account profile does not have permission to access Knowledge Foundation API.

4. Which two statements are true about response requirements for incidents? (Choose two.)

A) Default response requirements for an interface cannot be modified.
B) Holidays have to be defined before creating response requirements.
C) Custom response requirements are based on the level of service being provided.
D) Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

5. Which action cannot be performed on a dashboard?

A) send queued dashboards to comma-separated values (CSV) file
B) add a web browser to a dashboard
C) open a report for editing from a dashboard
D) queue a dashboard manually

Solutions: