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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What role would be MOST suitable for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

A) Service level manager
B) Change authority
C) Service desk agent
D) Problem analyst

2. Which guiding principle says that it is not usually necessary to build something new?

A) Think and work holistically
B) Start where you are
C) Progress iteratively with feedback
D) Focus on value

3. Which is a key consideration for the guiding principle 'keep it simple and practical'?

A) Start with a complex solution, then simplify
B) Ignore the conflicting objectives of different stakeholders
C) Understand how each element contributes to value creation
D) Try to create a solution for every exception

4. Which are elements of the service value system?

A) Outcomes, utility, warranty
B) Service provision, service consumption, service relationship management
C) Governance, service value chain, practices
D) Customer value, stakeholder value, organization

5. What is a user?

A) The role that directs and controls an organization
B) The role that authorizes budget for service consumption
C) The role that defines the requirements for a service
D) The role that uses services

Solutions: