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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. An inventory manager is using a company's customer relationship management (CRM) system to determine how much inventory to pre-order for an upcoming sales promotion.
Which phase of CRM does this describe?

A) Defining
B) Predicting
C) Analyzing
D) Reporting

2. What does the Information Technology Infrastructure Library (ITIL) provide to organizations in managing IT services?

A) Alignment of processes with external compliance standards
B) Enforcement of detailed operational controls across departments
C) Promotion of transparency through ethical oversight of services
D) Provision of structured guidance for operational considerations

3. When should a product management team utilize a prototype?

A) When testing various user interface designs for a new application
B) While creating a way to show how the various features in a new application will work together.
C) While creating training on a new application for IT Technicians
D) When a preliminary model is needed to seek user feedback

4. Which business layer determines which products or services are being sold and to whom?

A) Corporate
B) Operating
C) Strategy
D) Systems

5. How long does an Agile sprint typically last?

A) One to two months
B) Three to six weeks
C) Two to four weeks
D) Until all sprint goals are completed

Solutions: