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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service transition
B) Service strategy
C) Service operation
D) Service design

2. Which one of the following do major incidents require?

A) Less documentation
B) Longer timescales
C) Separate procedures
D) Less urgency

3. Which one of the following is the BEST definition of an event?

A) An unplanned interruption to an IT service or a reduction in the quality of an IT service
B) The unknown cause of one or more incidents that have an impact on an IT service
C) Any change of state that has significance for the management of a configuration item (CI) or IT service
D) Reducing or eliminating the cause of an incident or problem

4. Which statement should NOT be part of the value proposition for Service Design?

A) Improved Service alignment with business goals
B) Improved quality of service
C) Reduced total cost of ownership
D) Better balance of technical skills to support live services

5. Why is it important for service providers to understand patterns of business activity (PBA)?

A) Understanding PBA is the only way to enable accurate service level reporting
B) PBA are based on organizational roles and responsibilities
C) Demand for the services delivered by service providers are directly influenced by PBA
D) IT service providers CANNOT schedule changes until they understand PBA

Solutions: