Avaya Specialist Call Center Implement and Support Elective : 132-S-720-1

132-S-720-1 real exams

Exam Code: 132-S-720-1

Exam Name: Specialist Call Center Implement and Support Elective Exam

Updated: Jul 23, 2026

Q & A: 128 Questions and Answers

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Avaya 132-S-720-1 Exam Syllabus Topics:

SectionObjectives
Call Center Solution Overview- Avaya Call Center Architecture and Components
  • 1. Core system components and roles
    • 2. Call routing concepts and flows
      - Contact center deployment models
      • 1. Multi-site and distributed environments
        • 2. Inbound vs outbound configurations
          Advanced Features and Optimization- Routing optimization
          • 1. Skill-based routing strategies
            • 2. Load balancing and distribution
              - Reporting and analytics
              • 1. Operational reports and KPIs
                • 2. Customer experience measurement concepts
                  Operations and Support- Troubleshooting
                  • 1. Agent connectivity and service issues
                    • 2. Common call flow issues
                      - Monitoring and maintenance
                      • 1. Performance monitoring and reporting
                        • 2. System health checks and logs analysis
                          Implementation and Configuration- System setup and provisioning
                          • 1. Call routing and queue setup
                            • 2. Agent and skill configuration
                              - Integration and connectivity
                              • 1. Telephony and SIP integration basics
                                • 2. CRM and third-party system integration concepts
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