Avaya Specialist: Avaya Proactive Contact Solutions Design Elective : 132-S-712.2

132-S-712.2 real exams

Exam Code: 132-S-712.2

Exam Name: Specialist: Avaya Proactive Contact Solutions Design Elective Exam

Updated: Sep 30, 2026

Q & A: 62 Questions and Answers

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Avaya 132-S-712.2 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Security & Operational Considerations10%- Backup, recovery and disaster recovery planning
- Access control and user management
- System security and data protection
Topic 2: Integration & Interfaces15%- Integration with Avaya Aura and contact center platforms
- Data import/export and reporting integration
- CTI and third-party application interfaces
Topic 3: Dialing Strategy & Campaign Design20%- Compliance and regulatory requirements
- Predictive, progressive, preview dialing modes
- Campaign configuration and management
- Call blending and agent resource utilization
Topic 4: Proactive Contact Architecture & Components30%- System overview and functional modules
- Network and communication protocols
- Server and software components
- Database and storage design
Topic 5: Solution Design & Sizing25%- Hardware and software sizing guidelines
- High availability and redundancy design
- Capacity planning and call volume modeling
- Scalability and future expansion
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