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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Integration | 8% - 12% | - System Connectivity
|
| Administration and Configuration | 8% - 12% | - System Administration
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
As a technician, I need to buy material in addition to what I can use from stock. How is this requirement solved in the mobile application? Choose the correct answer.
- A. You need to enter a purchase order on the mobile
- B. You need to call your back office for such types of material
- C. You need to enter a sales order on the mobile
Correct Answer: A 🗳️
What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.
- A. Configurable onboarding platform to invite partners
- B. Automatic determination of activity effort and materials consumed
- C. Intelligent scheduling to determine the best qualified technician
- D. Crowd workers can accept or reject assignments within a set time frame
- E. Crowd workers can reschedule assignments within a set time frame
Correct Answer: A,C,D 🗳️
You need to auto-assign checklists on a service job depending on the type of equipment. How is it possible? Choose the correct answer.
- A. It is possible by adding a business rule in the admin app
- B. Its not possible
- C. It's only possible with a paid feature request at SAP
Correct Answer: A 🗳️
You are an administrator who needs to activate the Reserved Materials feature in the mobile app.
Which permission operations must you maintain for the RESERVEDAMATERIAL object type? Choose Two correct answers.
- A. Create
- B. Read
- C. Delete
- D. Update
Correct Answer: B,D 🗳️
The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.
- A. By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
- B. The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
- C. The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
- D. You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
- E. The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
Correct Answer: A,C,D,E 🗳️
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