Microsoft Pro: Windows 7, Enterprise Desktop Support Technician : 070-685

070-685 real exams

Exam Code: 070-685

Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician

Updated: Sep 17, 2026

Q & A: 191 Questions and Answers

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What is Microsoft 70-685 Exam

Exam 70-685 is intended for those who will support end users running the Windows 7 operating system in a corporate environment. Candidate must have skills using applications added in the Windows 7 operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. You should be able to fix operating system problems on the phone, by email, by logging in to a remote end-user system, or by visiting an end-user desktop. You will also need to have a working knowledge of how it works in an Active Directory domain environment. After you pass exam 70-685: Pro: Windows 7, Corporate Office Technical Support, you meet the requirements for Microsoft Certified IT Professional (MCITP): Corporate Office Support Technician 7.

Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx

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What are the topics covered in Microsoft 70-685 Exam

Candidates must know the topics before they start of preparation. Because it will really help them in hitting the core. Our Microsoft 70-685 Exam exam dumps will include the following topics:

  • Identifying cause of and resolving desktop application issues (20-25%)
  • Identifying cause of and resolving networking issues (20-25%)
  • Managing and maintaining systems that run Windows 7 client (20-25%)
  • Supporting mobile users (15-20%)
  • Identifying cause of and resolving security issues (15-20%)

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Microsoft 070-685 Exam Syllabus Topics:

SectionObjectives
Resolve Security Issues- Resolve malware and security configuration issues
- Resolve authentication and access issues
- Resolve user account and permissions issues
Identify and Resolve New Windows 7 Desktop Support Issues- Resolve application compatibility issues
- Resolve operating system installation and upgrade issues
- Resolve hardware and device driver issues
Resolve Software Configuration Issues- Resolve issues with desktop applications
- Resolve issues with Windows settings and features
- Resolve issues with Internet Explorer and networking applications
Resolve Network Connectivity Issues- Resolve remote access and domain connectivity issues
- Troubleshoot TCP/IP connectivity
- Troubleshoot wireless networking issues
Support Mobile Users- Resolve offline files and synchronization issues
- Resolve remote connectivity issues
- Configure and troubleshoot mobile devices
Resolve Operating System Issues- Troubleshoot system security and update issues
- Troubleshoot startup and boot issues
- Troubleshoot performance issues
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