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Huawei OC-12 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Insight and Analytics | - Customer Data Analysis
|
| Topic 2: Digital Transformation for Customer Centricity | - Emerging Technologies
|
| Topic 3: Customer-Centric Strategy | - Customer-Centric Business Transformation
|
| Topic 4: Customer Experience Management | - Customer Experience Design
|
