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Salesforce AP-212 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Model and Integration | - Loyalty data architecture
|
| Topic 2: Reporting and Analytics | - Loyalty performance tracking
|
| Topic 3: Member and Account Management | - Member enrollment and profiles
|
| Topic 4: Loyalty Management Fundamentals | - Core concepts of loyalty programs
|
| Topic 5: Engagement and Promotions | - Campaign and promotion setup
|
| Topic 6: Program Setup and Configuration | - Loyalty program structure
|
Salesforce Loyalty Management Accredited Professional Sample Questions:
1. A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?
A) On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member
B) On the Member Benefit Related List, linked to Loyalty Program Member
C) On the Voucher Related List, linked to Loyalty Program member
D) On the Transaction Journal Related List, Linked to Loyalty Program Member
2. An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?
A) Team Performance Dashboard
B) Program Manager Home Dashboard
C) Loyalty Member Services Dashboard
D) Member Services Manager Home Dashboard
3. Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
A) Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
B) Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
C) Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
D) Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
4. A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
A) Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
B) Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
C) Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
D) Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
5. What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
A) Last Modified Date
B) Created Date
C) Current Member Count
D) Reporting Enabled (Boolean)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A,C | Question # 4 Answer: C | Question # 5 Answer: A,B |



