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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) Scoreboards
B) A report
C) Key Performance Indicators (KPIs)
D) Service Level Agreements (SLAs)

2. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.

What is the Service Level Agreement (SLA) that is key to optimizing this process?

A) Percentage of new hires that pass "Probationary Review".
B) Percentage of new hires that fail "Background Check".
C) Wait time on "Background Check".
D) Total time on "Facilitate New Hire's Orientation".

3. A one day workshop has been completed, producing an inventory of 2 top-level business processes, 10 lower-level business processes, and 4 integrations. Which categorization of complexity is appropriate and which estimation method should be used in this scenario?

A) Small, Budgetary Estimate
B) Small, Rough Order of Magnitude (ROM)
C) High, Rough Order of Magnitude (ROM)
D) High, Budgetary Estimate

4. Within a business process application, access to business data in other systems is accomplished via:

A) integration service.
B) exposed process variables.
C) connection lines between Business Process Definition (BPD) activities.
D) tracking points

Solutions: