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HP LaserJet Solutions Sample Questions:

1. While helping a customer resolve a residual jam, you discover there is no paper found during the customer's visual check. What should you do next?

A) Ask the customer to cycle the power on and off to clear the error.
B) Guide the customer through a manual sensor test.
C) Ask the customer to remove and inspect the fuser to see if there is a jam.
D) Dispatch service to perform further diagnostics and tests.

2. You have completed a repair on a LaserJet printer and want to confirm printer functionality by running a test print. Which test will run through the entire image formation process to determine if the main systems are all functioning properly?

A) Engine test
B) Self Test/Configuration page
C) Half-Self test
D) Image Diagnostic test

3. What is the first component to be energized in the warm-up stage of timing sequence?

A) the main motor
B) the cooling fans
C) the duplex assembly
D) the fusing assembly

4. A customer reports having difficulty connecting to a printer using a USB cable. What is the first troubleshooting step you should ask the customer to perform?

A) Change the port settings in the printer driver.
B) Confirm that other computers on the network can print.
C) Disconnect and then reconnect the printer.
D) Verify that the printer appears in the Windows Device Manager.

5. What is included on a Configuration page? (Select three.)

A) consumable levels
B) firmware version
C) installed output accessories
D) device serial number
E) supported language list

Solutions: