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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC feature allows a customer to start an interaction on one channel (e.g., a mobile app) and continue it seamlessly on another (e.g., a voice call) without repeating information?

A) Call Transfer
B) Omni-channel Continuity
C) Voicemail
D) IVR Self-Service

2. In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?

A) Passive taps are less expensive.
B) It is the only method supported by the AICC software.
C) It is undetectable by the agent and does not generate any signaling that could impact the call.
D) It provides higher quality recordings.

3. When designing an AICC solution that must integrate with both legacy TDM systems and modern SIP trunks, which component serves as the critical intermediary for protocol translation and media conversion?

A) ICD Router
B) CTI Server
C) VoIP Gateway with both TDM and SIP interfaces
D) Session Border Controller (SBC)

4. What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?

A) To load the software onto agent computers.
B) To balance the audio levels of calls.
C) To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.
D) To manage the workload of individual agents.

5. When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?

A) It is always less expensive than using the public internet.
B) It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
C) It removes the need for any firewall security policies.
D) It automatically provides a backup connection.

Solutions: