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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP PPS Portfolio Overview | - Positioning of HP PPS within enterprise and SMB markets - Overview of HP Personal Systems and Printing solutions |
| Service Positioning and Competitive Differentiation | - HP service differentiation in printing and PC ecosystems - Competitive landscape overview |
| Customer Engagement and Sales Process | - Partner and channel collaboration model - Identifying opportunities in lifecycle services |
| HP ServiceOne Services Framework | - Support, maintenance, and managed services concepts - Service lifecycle value proposition |
| Selling HP PPS Service Value | - Solution bundling with hardware and services - Customer pain points and value-based selling approach |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?
- A. Defective Media Retention
- B. Accidental Damage Protection
- C. Asset Tagging
- D. Printer Installation
Correct Answer: A 🗳️
A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?
- A. HP Standard Contractual Services
- B. HP Care Pack Services
- C. HP Custom Contractual Services
- D. HP Accidental Damage Protection
Correct Answer: C 🗳️
Which statements help you discover needs of HP Contractual Services? (Select three.)
- A. Is there an RFP for services?
- B. Would the customer benefit from an up-front payment?
- C. Does the customer need to have one service agreement per serial number?
- D. Does the customer environment contain multi-vendor equipment to support?
- E. Is it to cover new equipment?
- F. Would the customer fleet support solution benefit from onsite engineers?
Correct Answer: A,D,F 🗳️
Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)
- A. HP Standard Contractual Services
- B. HP Care Pack Services
- C. HP Custom Contractual Services
- D. HP Priority Services
- E. HP Configuration Services
Correct Answer: A,C 🗳️
Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"
- A. Installation
- B. Defective Media Retention
- C. Asset Tagging
- D. Tracking and Recovery Services
Correct Answer: B 🗳️
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