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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. What is the term of an extension that routes calls to specific vector?

A) Vector Directory Number (VDN)
B) Vector Routing Number (VRN)
C) Routing Directory Number (RDN)
D) Hunt Group Number (HGN)

2. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Only the switch release in the CMS needs to be changed to CM6.
B) It is not necessary far either the reporting adjunct or the switch release to change.
C) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
D) Both the reporting adjunct the switch and the switch release in the CMS need to be updated

3. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the flashing skill button on the telephone set
B) by the Skill whisper announcement before call: is delivered
C) by the VDN of Origin announcement before call is delivered
D) by the telephone display (a = Originator Name to VDN)

4. Which application or menu can be used for creating an ACD on CMS?

A) cms svc
B) CMS-Supervisor
C) CMS-Terminal
D) cms adm

5. Which three are settings for Vector Variables? (Choose three)

A) Scope
B) Assignment
C) Action
D) Stop Position
E) Length

Solutions: