Pass B2B-Solution-Architect Exam Latest Practice Questions Updated on Apr 18, 2023
Salesforce B2B-Solution-Architect Study Guide Archives
NEW QUESTION # 25
Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule.
Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?
- A. Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs.
- B. Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.
- C. Give every end user the Functional Specification Document as their training materials and test them on the contents.
- D. Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.
Answer: B
Explanation:
user acceptance testing (UAT) is a stage in the software development cycle designed to test if the solution supports the business and user needs in a real-world scenario. UAT involves end users or domain experts who follow a series of test steps to verify if specific requirements perform as expected.
Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script. This method would allow the end users to get hands-on experience with the solution as soon as possible and provide feedback on any issues or gaps they encounter. This would also ensure that what was built aligns with the original requirements and meets their expectations13.
https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learn-about-user-acceptance-testing
NEW QUESTION # 26
AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?
- A. Break down training materials into quick reference guides for job-specific functions.
- B. Ensure each team has a Salesforce champion that can provide one-on-one training.
- C. Place all training materials on the home page so users can find them easily.
- D. Record hour-long pieces of training for each job role so users can review on their own time.
Answer: C
NEW QUESTION # 27
Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners.
However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy.
Given UC's new journey for engaging its indirectchannel, what are the nexttwo steps the Solution Architect should recommend?
Choose 2 answers
- A. Identify the need for multiple Partner Communities by Indirect Sales Channel with branding and content specific to each channel.
- B. Completely unify all the channel strategies under the acquiring company's brand and strategy.
- C. Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.
- D. Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.
Answer: B,C
NEW QUESTION # 28
A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached. Customers often mail paper checks to the company, leading to disconnected invoicing and payment processing.
Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?
Choose 2 answers
- A. Salesforce CPQ
- B. B2B Commerce
- C. Salesforce Billing
- D. Salesforce Order Management
Answer: C,D
NEW QUESTION # 29
Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2 answers
Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with
- A. Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase.
- B. Add complex product configurations in a follow-up phase.
- C. Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.
- D. Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.
Answer: B,C
NEW QUESTION # 30
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2 answers
- A. It is impossible to track source control with package development; either the org owns the source or a source control does, but never both.
- B. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
- C. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
- D. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
Answer: C,D
NEW QUESTION # 31
AC Computers is launching a new subscription bundle service and plans to primarily sell through direct sales and a website storefront for existing customers. Direct Sales needs the ability to configure complex deals and manage subscription. Existing customers need the ability to initialize a request for additional products and services from the storefront and seamlessly send the request directly to Sales to finalize the quote.
Which three recommendations should a Solution Architect make to meet these business requirements?
Choose 3 answers
- A. B2B Commerce
- B. Salesforce CPQ
- C. CPQ B2B Commerce Connector
- D. Salesforce Billing
- E. Salesforce Order Management
Answer: A,B,C
NEW QUESTION # 32
A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.
Based on the business requirements, which solution should the Solution Architect recommend?
- A. Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.
- B. Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.
- C. Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.
- D. Implement Salesforce Service Contracts with line items to track rebate accruals and expose the data in the Experience Cloud site.
Answer: B
NEW QUESTION # 33
Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers
- A. Set up lead nurturing with Marketing Cloud and automate emails through journeys.
- B. Put all leads from the abandoned carts in a queue.
- C. Stop creating leads in Sales Cloud for abandoned carts.
- D. Create an opportunity when a customer clicks a cross-sell or upsell email link.
- E. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
Answer: C,D,E
Explanation:
Set up lead nurturing with Marketing Cloud and automate emails through journeys. This recommendation would help UC to send personalized and targeted emails to customers who abandoned their cart, based on their behavior or preferences1. For example, UC could send emails with discounted offers, cross-sell or upsell suggestions, testimonials, or reminders to complete their purchase3. Marketing Cloud journeys can also track customer engagement and measure campaign effectiveness2.
Create an opportunity when a customer clicks a cross-sell or upsell email link. This recommendation would help UC to identify customers who are interested in buying more products or services from them, based on their email interactions1. For example, if a customer clicks on a link that shows similar products to their cart items, UC could create an opportunity in Sales Cloud and assign it to a sales representative for follow-up3. This way, UC could increase their sales revenue and conversion rate by focusing on qualified leads2.
Stop creating leads in Sales Cloud for abandoned carts. This recommendation would help UC to reduce the Sales team's workload and avoid cluttering their system with unqualified leads1. By creating leads only for customers who show interest in buying from UC, UC could streamline their lead management process and improve their lead quality3.
NEW QUESTION # 34
Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team has completed the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?
- A. Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.
- B. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization and grooming.
- C. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.
- D. Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.
Answer: B
NEW QUESTION # 35
A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information.
Which type of architecture diagram should the Solution Architect use?
- A. Master Data Management (MDM) Diagram
- B. Solution Architecture Diagram
- C. Lightning Platform Architecture Diagram
- D. Reference Architecture Diagram
Answer: B
Explanation:
A Solution Architecture Diagram shows the high-level view of the solution components and how they relate to each other. It also shows the key business capabilities and objectives that the solution supports. It does not go into too much detail about the technical implementation or configuration of each component.
A Solution Architecture Diagram can help you communicate the vision and strategy of your multi-cloud solution to the business executives and stakeholders at a high level without overwhelming them with too much technical information.
NEW QUESTION # 36
Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?
- A. SOAP API
- B. Bulk Rest API
- C. Change Data Capture
- D. Salesforce Connect
Answer: D
NEW QUESTION # 37
Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out to UC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?
- A. Sales Cloud, B2B Commerce, and Customer Community
- B. Sales Cloud, B2B Commerce, and Partner Relationship Management
- C. Sales Cloud, Service Cloud, and Partner Relationship Management
- D. Sales Cloud, Partner Relationship Management, and Einstein
Answer: C
NEW QUESTION # 38
Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule.
Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint withoutimpacting the project timelines?
- A. Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.
- B. Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.
- C. Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs.
- D. Give every end user the Functional Specification Document as their training materials and test them on the contents.
Answer: A
NEW QUESTION # 39
Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotes for the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers
- A. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.
- B. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
- C. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
- D. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
Answer: B,C
Explanation:
CPQ licenses are required for users who need to create quotes for customers, which includes both field service team members and sales representatives. Therefore, 30 CPQ licenses are needed for 10 field service team members and 20 sales representatives. According to 23, Salesforce Field Service licenses are required for users who need to access the dispatcher console or the mobile app, which includes only field service team members. Therefore, 10 Salesforce Field Service licenses are needed for 10 field service team members.
Salesforce CPQ is a software that automates pricing and proposal generation of complex products/services, which matches the company's needs. According to 2, Salesforce Field Service is a software that enables scheduling and optimization of field service resources, which also matches the company's needs. According to 5, Service Cloud for Salesforce CPQ is an add-on that allows users to manage entitlements (warranties) and contracts (SLAs) within Salesforce CPQ without customizations.
https://www.salesforce.com/products/cpq/pricing/
https://www.salesforce.com/editions-pricing/service-cloud/field-service/
NEW QUESTION # 40
Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?
- A. Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
- B. Make internal organization-wide defaults Public Read Only to create external visibility.
- C. Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
- D. Enable External Sharing Model to create external organization-wide defaults.
Answer: D
Explanation:
Enable External Sharing Model to create external organization-wide defaults. This allows you to set different sharing settings for internal and external users based on profiles or roles. You can also use criteria-based sharing rules to grant access to records based on field values1.
https://architect.salesforce.com/diagrams/template-gallery/automotive-dealer-solution-architecture
NEW QUESTION # 41
AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it's discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processes to update fields and integrate with a third-party order management system.
What is one solution a Solution Architect should evaluate first to resolve this issue?
- A. Install a third-party solution to process large orders.
- B. Enable Advanced Order Management to process large orders.
- C. Create a custom object to hold orders in queue for processing.
- D. Review to determine if moving automation to asynchronous Apex is required.
Answer: D
Explanation:
Option B is a solution that can help AC Computers avoid hitting governor limits when processing large orders because asynchronous Apex can run in a separate thread and use higher limits than synchronous Apex1. For example, asynchronous Apex can process up to 50 million records per transaction, while synchronous Apex can only process up to 50 thousand records per transaction2. By moving some of their automation processes to asynchronous Apex, AC Computers can reduce the load on their Salesforce environment and improve performance.
A Solution Architect should evaluate moving automation to asynchronous Apex to resolve the issue of hitting governor limits when trying to create and activate orders in Salesforce. By moving the automation to asynchronous Apex, the automation processes can be run in a separate thread and will not affect the transaction limit for the current thread. This will prevent governor limits from being hit and ensure that the order creation and activation processes can be completed successfully.
NEW QUESTION # 42
Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make sure they are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because of duplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers
- A. How critical are the business processes?
- B. Is the data shared between the direct Sales team and indirect Sales team?
- C. Are the processes the same for the direct Sales team and indirect Sales team?
- D. Can the direct Sales team use the standard functionality?
Answer: A,D
NEW QUESTION # 43
Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to create dashboards that its partners can view within the community.
Which Experience Cloud license should the Solution Architect recommend?
- A. Partner Community license
- B. Sales Cloud license
- C. Service Cloud license
- D. Customer Community Plus license
Answer: A
Explanation:
The Solution Architect should recommend a Partner Community license for this requirement. This license is designed for external partners and allows them to access and interact with Salesforce data and features, including submitting and viewing cases and tracking opportunities. Additionally, the Partner Community license includes the ability to create and view dashboards within the community.
https://help.salesforce.com/s/articleView?id=users_license_types_communities.htm&language=en_US&type=5
NEW QUESTION # 44
The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently, or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?
- A. Grant access to resellers and partners by providing Customer Community Plus licenses.
- B. Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
- C. Grant access to resellers and partners by providing Partner Community licenses.
- D. Grant access to resellers and partners by providing Customer Community licenses.
Answer: C
Explanation:
This type of license allows external users to access standard Salesforce objects such as accounts, contacts, leads, opportunities, and cases. It also enables them to collaborate with UC employees and other partners on joint sales and service processes34.
NEW QUESTION # 45
SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for the near future.
After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField's existing landscape.
What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField going forward?
- A. Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.
- B. Prioritize migrating the newly acquired company to SharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions.
- C. Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField.
- D. Recommend a single-org strategy and development of strict processes for all acquired companies to follow.
Answer: A
NEW QUESTION # 46
Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales dat a. The Product data must be synced with Salesforce so that sales representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference.
What should a Solution Architect recommend to manage the deactivation of the Products and archiving of the Saks data?
- A. Delete the Product in Salesforce once it is deactivated in the ERP. Archive the Opportunity and Quote data m a third-party system and bring back into Salesforce as External Objects.
- B. Deactivate the Product m Salesforce once it is deactivated m the ERP. Archive the Opportunity and Quote data in a third-party system and bring back into Salesforce as External Objects.
- C. Remove the Product from active Opportunities and Quotes. Archive the Opportunity and Quote data in a third-parry system and bring back into Salesforce as External Objects.
- D. Deactivate the Product in Salesforce once it is deactivated m the ERP. Mark the Opportunity and Quote data in Salesforce as inactive so they do not show up in reporting.
Answer: D
Explanation:
This way, you can preserve the historical data of your sales transactions related to the deactivated products without deleting them from Salesforce. You can also avoid syncing issues between your ERP and Salesforce by keeping the product status consistent1.
Deactivating a product in Salesforce means that it cannot be added to new opportunities or quotes, but it remains visible on existing ones1. You can also deactivate all related prices for that product at the same time by enabling a setting in Product Settings1. To mark an opportunity or quote as inactive, you can use a custom field or a workflow rule that changes its status based on certain criteria3.
https://help.salesforce.com/s/articleView?id=customize_product.htm&language=en_US&type=0
NEW QUESTION # 47
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