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Nonprofit Cloud Consultant Exam Reference
NEW QUESTION 123
A membership organization needs to send out automated renewal emails on a 30/60/90 period. Each referenced email template needs to differ based on the members' web site visits. Which automation method should a consultant recommend?
- A. Time-Based Workflow
- B. Pardot
- C. Apex Trigger and Scheduler
- D. Process Builder
Answer: B
NEW QUESTION 124
A nonprofit organization uses a vendor for direct mail, and receives a monthly spreadsheet from it with donor information, donation amounts, and the solicitation campaign that the donation was in response to.
How can this information can be entered and de-duplicated against existing individuals in the Nonprofit Success Pack (NPSP)?
- A. Upload the spreadsheet using the NPSP Data Importer and associate the individuals with Opportunities and Campaigns.
- B. Upload the spreadsheet using the NPSP Data Importer and associate the individuals with Opportunities and Recurring Donations.
- C. Use the Salesforce Data Loader to upload the spreadsheet and then manually check for duplicates and use the NPSP Contact Merge tool to de-duplicate records.
- D. Use the Salesforce Import Wizard to upload the spreadsheet and then de-duplicate records using the NPSP Contact Merge tool.
Answer: A
NEW QUESTION 125
A nonprofit is migrating from a legacy donor management database. The database has donor contact information, donation history, and payment information.
How should the consultant load the data from the database using a single file to create the related records?
- A. Workbench
- B. Data Import Wizard
- C. Data Loader
- D. NPSP Data Importer
Answer: D
Explanation:
https://sites.google.com/a/cloud4good.com/salesforce-glossary/home/npsp-user-manual/chapter-4-entering-data/npsp-data-importer-tool
NEW QUESTION 126
An international nonprofit added a translated Relationship picklist value, but both Relationship records are displaying incorrectly.
What is the cause of this issue?
- A. The Translation Workbench is disabled.
- B. The language is unsupported in NPSP.
- C. The reciprocal relationship value is missing in the NPSP Settings tab.
- D. The current user has an incorrect locale.
Answer: D
NEW QUESTION 127
A nonprofit wants to use Salesforce technology to train and test its employees on skills related to brand messaging, creating support cases for IT, and publishing online videos.
Which solution should the consultant recommend?
- A. Knowledge
- B. Custom Help pages
- C. Prompts for In-App Guidance
- D. myTrailhead
Answer: A
NEW QUESTION 128
A nonprofit wants to present active volunteer sites on a map which should be visible without logging in.
Which tool would support this requirement?
- A. Custom Report
- B. Tableau Public
- C. Custom Dashboard
- D. Tableau CRM
Answer: B
NEW QUESTION 129
An international nonprofit organization added a translated relationship picklist value, however the reciprocal relationship record is not displaying correctly.
What is the cause of this error?
- A. The current user does not have the correct locale.
- B. The system administrator did not enable the Translation Workbench.
- C. The system administrator did not add the reciprocal relationship value in the NPSP Settings tab.
- D. The language is not supported in NPSP.
Answer: C
NEW QUESTION 130
A nonprofit customer wants to have the status for a Campaign Member on a fundraising campaign automatically update when a donation is received from that Contact.
What should the consultant recommend?
- A. Use Process Builder to update the Contact's campaign member record.
- B. Create a workflow rule that updates the Campaign Status when an Opportunity is created.
- C. Create an Apex Trigger to update the Contact's Campaign record.
- D. Enable Automatic Campaign Member Management in NPSP settings.
Answer: D
NEW QUESTION 131
A consultant is tasked with implementing NPSP for a UK-based nonprofit. One of their requirements is to localize the US-focused labels of some NPSP fields, such as replacing all references to Organization with Organisation.
What should the consultant do to meet the requirement?
- A. Activate English (UK) In Language Settings.
- B. Reword the field label in Setup.
- C. Override the default English labels in Translation Workbench.
- D. Create a support case to change the label.
Answer: A
NEW QUESTION 132
A nonprofit wants its supporters to send advocacy messages to elected officials and then record which supporters sent the messages.
Which two solutions should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Use an online advocacy platform from the AppExchange that syncs to Salesforce.
- B. Configure Marketing Cloud to send advocacy messages from the supporters.
- C. Organize advocacy messages into Campaigns and add the Contacts who take action as Campaign Members.
- D. Set a new NPSP Engagement Level on a Contact every time a Contact sends an advocacy message.
Answer: B,C
NEW QUESTION 133
An employee has been terminated at a nonprofit. The nonprofit's system admin immediately disabled the former employee as a Salesforce user but is concerned the employee may have exported exposed login credentials to multiple external systems before departing.
Which feature should the consultant recommend to protect this data In the future?
- A. Organization-wide Defaults
- B. Individual Object
- C. Shield Platform Encryption
- D. Named Credentials
Answer: C
NEW QUESTION 134
A system admin encounters an error at run time that a record update failed when a Customizable Rollup ran.
Which attribute would cause an error?
- A. The target field is on the correct object.
- B. The target field has an active validation rule.
- C. The object from which the record is derived is a custom object.
- D. The object from which the record is derived is an NPSP object.
Answer: B
NEW QUESTION 135
An international nonprofit organization works across six different countries in Europe and Afric
a. The organization relies heavily on volunteers in each country to support its work and wants volunteers to be able to sign up for volunteer jobs on its website.
What is a consideration when setting up Volunteers for Salesforce given this context?
- A. Add text to the Volunteers for Salesforce website informing all volunteers that all time for volunteer jobs and shifts is shown in the time zone of the headquarters and they need to convert the time to their local time zone.
- B. Set the Volunteer Job's Website Time Zone field value to the time zone in which the job will take place when creating Volunteer Jobs.
- C. Set up a different Site in Volunteers for Salesforce for each country and set the time zone for the Site to the local time zone so all events will appear as the correct time for the time zone.
- D. Remove the Start Time and End Time fields from the website template and put the times in the description in the local time zone.
Answer: B
NEW QUESTION 136
A nonprofit is getting ready to go live with its Nonprofit Cloud implementation.
Which two sandbox configuration options can the consultant create to ensure effective user acceptance testing and training?
Choose 2 answers
- A. Developer Pro Sandbox
- B. Full Data Sandbox
- C. Partial Data Sandbox
- D. Developer Sandbox
Answer: B,C
NEW QUESTION 137
A consultant is installing NPSP in an existing Salesforce org for a nonprofit organization that plans to use the memberships feature in NPSP. Which action should a consultant take?
- A. Add a checkbox field on the Opportunity called "Membership".
- B. Add a value in the Type field on Opportunity for Membership.
- C. Create a Membership Opportunity record type.
- D. Create a Membership Affiliation record type.
Answer: C
NEW QUESTION 138
A nonprofit receives grants so it can offer scholarships to students who attend the nonprofit*s community training programs.
- A. Outbound Funds to track the grants the nonprofit receives; NPSP to track the scholarships the nonprofit offers; Education Data Architecture to track the training programs
- B. Program Management Module to track the grants the nonprofit receives; Outbound Funds Module to track the scholarships the nonprofit offers; Education Data Architecture to track the training programs.
- C. NPSP to track the grants the nonprofit receives; Gift Entry to track the scholarships the nonprofit offers; Education Data Architecture to track the training programs.
- D. NPSP to track the grants the nonprofit receives; Outbound Funds Module to track scholarships the nonprofit offers; Program Management Module to track the training programs
Answer: D
NEW QUESTION 139
A nonprofit organization needs an email marketing tool that will measure email engagement and evaluates the fit of prospective supporters. Which two factors should the consultant recommend?
- A. Marketing Cloud Measures
- B. Marketing Cloud Reporting
- C. Pardot Scoring
- D. Pardot Grading
Answer: C,D
NEW QUESTION 140
A nonprofit organization is using a free trial of Nonprofit Cloud and engages with a consultant to do some custom configuration work. The consultant starts to gather requirements and look at the overall design. Which two things should the consultant know about the trial experiences available on the Salesforce.org website?
- A. Five licenses are included at no cost for qualified customers
- B. The free trial period is for 30 days
- C. It is a Developer Edition org
- D. The trial choices include Lightning Enterprise or Lightnng Enterprise + NPSP
Answer: B,D
NEW QUESTION 141
A nonprofit offers courses that grant teachers credit toward maintaining their teaching certification. Teachers can enroll in an annual cohort to complete the course modules together. The nonprofit needs to track the courses each teacher completes and the credits awarded to them.
Which solution should a consultant recommend?
- A. Self-Service Portal
- B. Program Management Module
- C. Engagement Plans
- D. Service Cloud
Answer: A
Explanation:
https://www.salesforce.com/products/service-cloud/self-service-portal/
NEW QUESTION 142
A consultant is implementing Salesforce for a nonprofit client who is inexperienced with Salesforce. The staff wants to assign an NPSP fundra/sing training module.
Which training resource should the consultant recommend?
- A. Salesforce Help and Training
- B. AppExchange Report
- C. Trailblazer Community Dashboard
- D. Trail Tracker by Trailhead
Answer: D
NEW QUESTION 143
A nonprofit wants a report of all memberships that will expire in exactly 30 days.
How should a consultant filter a report on Membership End Date?
- A. Membership End Date is equal to or less than NEXT 30 DAYS.
- B. Membership End Date is equal to NEXT 30 DAYS.
- C. Membership End Date is equal to or greater than NEXT 30 DAYS.
- D. Membership End Date equals NEXT 30 DAYS and does not equal NEXT 29 DAYS.
Answer: D
NEW QUESTION 144
A nonprofit wants to collect information online about volunteers who are new to the nonprofit, including names and contact details, skill sets, and availability. The nonprofit already uses NPSP and Volunteers for Salesforce and wants to create a report with this information.
What are two ways the consultant can meet the requirement?
Choose 2 answers
- A. Attach emails from volunteers with their information to Contact records.
- B. Add the Volunteer Sign Up form to the nonprofit's website.
- C. Set up a Personalized Volunteer Page on the nonprofit's website.
- D. Collect contact information during job sign up via Job Listings.
Answer: B,C
NEW QUESTION 145
A consultant wants to test out new Nonprofit Cloud features coming out in the upcoming Salesforce release in their customs..
Which action must the consultant take to do this?
- A. Refresh a preview instance sandbox during the sandbox preview period.
- B. Create a new sandbox during the sandbox preview period.
- C. Refresh a preview Instance sandbox just prior to sandbox preview period.
- D. Create a preview instance sandbox during the sandbox preview period.
Answer: C
NEW QUESTION 146
An international nonprofit organization works across six different countries in Europe and Africa. The organization relies heavily on volunteers in each country to support its work and wants volunteers to be able to sign up for volunteer jobs on its website.
What is a consideration when setting up Volunteers for Salesforce given this context?
- A. Add text to the Volunteers for Salesforce website informing all volunteers that all time for volunteer jobs and shifts is shown in the time zone of the headquarters and they need to convert the time to their local time zone.
- B. Set the Volunteer Job's Website Time Zone field value to the time zone in which the job will take place when creating Volunteer Jobs.
- C. Set up a different Site in Volunteers for Salesforce for each country and set the time zone for the Site to the local time zone so all events will appear as the correct time for the time zone.
- D. Remove the Start Time and End Time fields from the website template and put the times in the description in the local time zone.
Answer: B
NEW QUESTION 147
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