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Apple Desktop Service Certification Sample Questions:

1. Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A) Yes
B) No

2. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Blinking question mark at startup
B) Error beep at startup
C) Distorted video at startup
D) No video at startup

3. You have replaced the video card in a Power Mac G5. In what THREE ways should you test the repair before returning the system to the customer? SELECT THREE

A) Verify that no new symptoms have occurred.
B) Verify that the original symptom is resolved.
C) Leave the computer on overnight.
D) Start up the computer in Target Disk Mode to test the internal hard drive.
E) Run Apple Service Diagnostic video tests for the Power Mac G5.
F) Run all Apple Service Diagnostic tests for the Power Mac G5.

4. Which of the following tools is required to remove most major modules inside an Xserve G5?

A) Flat Blade Screwdriver
B) Hex Nut Driver
C) Torx Driver
D) None

5. What is the first step to take if you have an iMac G5 that constantly ejects any CD / DVD that is inserted?

A) Disconnect all peripheral devices, especially the mouse.
B) Replace the logic board.
C) Replace the optical drive.
D) Replace the optical drive cable.

Solutions: