Pegasystems PEGACPDC25V1 : Certified Pega Decisioning Consultant 25

PEGACPDC25V1 exam collection

Exam Code: PEGACPDC25V1

Exam Name: Certified Pega Decisioning Consultant 25

Updated: Aug 06, 2026

Q & A: 108 Questions and Answers

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

TopicDetails
Topic 1
  • AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
Topic 2
  • Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 3
  • Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 4
  • Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 5
  • Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 6
  • Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 7
  • Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.

Reference: https://academy.pega.com/exam/certified-pega-decisioning-consultant-5

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