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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design

A) All of the above
B) 2, 3 and 4 only
C) 1, 2 and 3 only
D) 1, 3 and 4 only

2. What is the primary focus of the business management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Review of all capacity supplier agreements and underpinning contracts with supplier management
C) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

3. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A) Training in risk management for all staff and identification of risks
B) Training of all staff and investment of capital
C) Identification of risk, analysis and management of the exposure to risk
D) Control of exposure to risk and investment of capital

4. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A) A change model
B) A change request
C) A change advisory board
D) A change

5. How many people should be accountable for a process as defined in the RACI model?

A) Only one - the process owner
B) As many as necessary to complete the activity
C) Two - the process owner and the process enactor
D) Only one - the process architect

Solutions: