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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. ESD causes damage to circuits by ________.

A) blasting a hole in the circuit
B) increasing the circuit's clock speed
C) slowing the circuit down
D) cooling the circuit too quickly

2. Where is the best place for a customer to look for information about locating her Mac's serial number?

A) Service News
B) Discussions
C) Downloads
D) User's manual

3. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

A) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
B) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
C) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
D) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.

4. You should periodically _____ your ESD mats.

A) clean
B) replace
C) disconnect
D) turn over

5. Which safety issue applies to newer Apple portable models?

A) Soft battery enclosure
B) Heavy internal frame
C) High voltage display
D) Sharp logic board edges
E) Fragile bottom case

Solutions: