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Nortel 920-181 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 20% | - System monitoring and diagnostics - Software updates and upgrades - Backup and restore procedures - Common fault isolation and resolution |
| Installation and Commissioning | 25% | - Software installation and configuration - Keycode licensing and activation - Pre-installation requirements and planning - Hardware installation and cabling |
| CallPilot RIS.5.0 Overview and Architecture | 20% | - Integration with Communication Server 1000 - System components and hardware platforms - Software architecture and operating system |
| Security and Management | 10% | - Access control and user authentication - System security policies - Performance optimization |
| Configuration and Provisioning | 25% | - Integration with PBX and telephony interfaces - User and mailbox setup - System parameters and network settings - Messaging services configuration |
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