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Cisco 642-242 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Deployment | - UCCE software installation
|
| Topic 2: Administration and Maintenance | - System monitoring and reporting - User and agent management |
| Topic 3: Troubleshooting | - Common deployment issues - Call flow debugging |
| Topic 4: Cisco Unified Contact Center Enterprise Architecture | - UCCE system components and architecture
|
| Topic 5: Configuration and Implementation | - Cisco CVP integration - Call routing configuration
|
| Topic 6: Scripting and Call Control | - Routing scripts design
|
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