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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When using agent targeting rules in Cisco Unified Contact Center Enterprise 8.0(x), which statement is true?

A) Agent labels must be created for each routing client that can route calls to an agent.
B) Agent targeting rules are not allowed with translation routes.
C) Agent device targets must be created for each phone that is used by an agent.
D) Agent extensions can be defined as a range, without having to build each device target.

2. What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

A) plays music on hold and in queue for callers
B) records and stores voice calls for quality purposes
C) terminates media streams for agents and callers
D) provides routing and queuing instructions for contacts

3. Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center Enterprise 7.0(x) and 7.1(x)?

A) Microsoft native domain tools can be used directly for creating these organizational units
B) Cisco Domain Manager tool
C) ConfigManager tool
D) Cisco Unified ICM Setup tool

4. What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A) use an SRST reference in the device pool
B) add a second TFTP server to the cluster
C) add a redundant device pool to the Cisco Unified CallManager Group configuration
D) add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone

5. The output of an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool provides three bandwidth values. How are they used?

A) The three values are added together to get the total link that is required between the Peripheral Gateway and the call router.
B) The High value is used to size the priority queue for the QoS tagging at AF31.
C) The Medium and Low values are added together to size the priority queue for the QoS tagging at AF11.
D) The High and Medium values are added together to size the priority queue for the QoS tagging at AF31.

Solutions: