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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer has asked you to create a report that shows all incidents opened within the past month.
The report should show the following columns:
-Number of incidents opened in the past month -Number of incidents opened in the past week -Number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

A) DECODE
B) SUM
C) IF
D) AVG
E) NVL

2. Select the two statements that describe reasons why you would link products to categories.

A) It allows filtered product and category lists when creating answers
B) It allows filtering of product and category menus on customer portal pages
C) It simplifies reporting on answers and incidents products and categories
D) It allows filtering of product and category menus on incident workspaces

3. Select the six actions that initiate the business rules engine to run its configured logic.

A) An administrator compiles the rules engine.
B) An agent edits an opportunity.
C) The rules engine is updated.
D) An agent creates or edits an answer.
E) A customer asks a question on the end user portal.
F) A customer updates their contact details via the end-user pages.
G) A customer adds more information to their incident via the end-user pages
H) An agent edits contacts, incidents, organizations, or tasks.

4. Identify the seven data types that are available as custom fields.

A) Text Area
B) Yes/No
C) Date Field
D) Float
E) Multi Select Menu
F) Currency
G) Menu
H) Date/Time
I) Integer
J) Text Field

5. You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.

A) \euf\development\widgets\custom\{widget name}\
B) \euf\rightnow\widgets\standard\{Widget name}\
C) \euf\assets\themes\{theme name}\widgetCss
D) \euf\assets\css\{widget name}\

Solutions: