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HP HP2-H14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Replacement and Upgrades | 20% | - System upgrades and compatibility checks - Compatible spare parts and accessories - Warranty and service policies - Component replacement procedures |
| Topic 2: Installation and Configuration | 25% | - BIOS and firmware configuration - Driver installation and updates - Peripheral connection: printers, scanners, displays, cash drawers - Hardware assembly and setup |
| Topic 3: Maintenance and Troubleshooting | 35% | - Hardware failure isolation and repair - Preventive maintenance guidelines - Peripheral communication issues - Diagnostic tools and procedures - Power, display, and boot problems |
| Topic 4: HP Retail POS System Overview | 20% | - System architecture and components - POS software and operating systems - HP POS hardware portfolio and models |



