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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 2: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 3: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 4: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 5: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 6: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 7: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 8: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 9: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
SAP Certified - SAP Field Service Management Sample Questions:
1. What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.
A) The need for rapid market expansion
B) Navigational support to mitigate complexity
C) The need for a proven implementation framework
D) Developing a global workforce
E) Heavy customization
2. A Company in SAP Field Service Management uses a repository of master data which is shared between all companies within the account Choose the correct answer.
A) True
B) False
3. How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.
A) By offering marketing insights
B) Offering continuous user training
C) Providing financial incentives
D) Through a structured customer service protocol
E) By considering unique business requirements
4. Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.
A) True
B) False
5. Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
A) Marketing specialists
B) SAP Expert Team
C) SAP Community Members
D) Customer support representatives
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B | Question # 3 Answer: E | Question # 4 Answer: A | Question # 5 Answer: B |
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