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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

A) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
B) TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
D) The only Vertical Toolbar that you can enable is the Notifications Toolbar.

2. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the "delete activities" role from all the users who have this role.
B) Remove the users of the roles who have the "delete activities" access.
C) Remove the "delete activities" privilege from all the roles for users who have this access.
D) Remove the "delete activities" button from all pages used by the users who have this access.

3. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, confirm Record Set = Assigned to Me.
B) In Advanced Search, Add Channel Type = Web.
C) Click the Show Advanced Search icon.
D) In Advanced Search, save and select the "Set as Default" box.
E) Change the section identified with Status = New
F) In Advanced Search, select Action > Update.

4. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queuefor these service requests?

A) The queue defined in the first evaluated rule is always assigned to the service request.
B) The queue defined by default is the one assigned to the servicerequest.
C) An error will occur; no queue is assigned to the service request.
D) The service request assignment will be unpredictable.

5. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Social network
B) Notes
C) Service requests
D) Contacts
E) Sales opportunities

Solutions: